Set SMART goals for evaluation

When trialling Cloud CRM systems consider setting SMART goals:

  • Specify what your criteria for success are – The CRM must be able to…
  • Measure this in some way – How do I measure if it does this successfully?
  • Achieve this in a trial – How do I measure this during the trial?
  • Realistically do this in the trial – Assure that the out of the box features are used without heavy customisations
  • Achieve the goals in a Timely fashion – Make sure that the goal can be achieved in the time allotted in the trial and that enough resource is put to the evaluation process.

The bottom line is that you will not be able to evaluate 100% of your needs, and have to take the ‘rep’s’ word for it sometimes, but you should at least give it a half decent go.

The exit barrier – Most systems have an exit barrier of some sort. By this I mean the amount of effort (time and or money wise) that will be involved in moving if you need to in the future? Knowing how to get out of a system before you get in is a good idea and common sense that is not considered all the time.

These are a couple of aspects to consider, but there are of course many more. But if you think along those lines you’ll be better off than many other people buying systems out there.

Good hunting…

HOW TO RECYCLE COMPUTERS AND LAPTOPS

Our personal computers, laptops, smartphones, and tablets usually have vital information that can be dangerous if left on wrong hands. Your photos can be turned into a laughing matter by simply being manipulated a little while you pin or password can resemble the one you are using on your bank account or social site. We all know what happens when anyone has access to your most valued treasure, therefore, don’t just throw away your old computers and laptops, here is how you can do it properly:

Reset factory settings

This will take the computer’s memory to its original state, but that doesn’t guarantee that all the information has been removed especially if it’s not the first time you have done that. Before you yank off that hardware, erase all data after you back up the important files, photos, contacts, or any other information on an external storage device, your new computer, or cloud storage. To reset the factory setting:

  • Click on the start button
  • Search for recovery option and click on it.
  • Go to advanced recovery methods and click.
  • Click on the factory setting button.

Of course, the process works for windows 7 and 8 but for windows 10, go to Start>Settings>Update and security>Recovery.

Follow the instructions laid out perfectly and you will have your data safely removed and stored. To ensure your data is erased, use data-shredding software, and once you delete, there is no recovering which is why you must save the data somewhere else.

Remove the hardware

Yank it and smash it is the easiest possible way to ensure important data doesn’t land on wrong hands. Even smashed, it has platinum that can be reused, but it’s useless where data storage is concerned. Alternatively, use the hardware for external use. The same case applies to the DVD player, monitor, or ram that can be fit into another computer to improve speed. Say you have a laptop with a blown screen, with an adapter; you can turn that desktop in your garage into a monitor for the laptop. You save yourself more than $30 of replacing the screen and create space in your storage unit for something else.
If you are out there and having tons of CPUs, monitor, keyboards, broken hardware or adapters, you are sitting on a few dollars. For computer gurus, that is a gold mine for innovation and creativity.

Common benefits of electronic recycling

With the everyday progress, the trend for electronic recycling is getting popular among the people and a number of people are jumping into the business. On a general note the computer recycling put a great positive effect on the environment but on the other hand, do have a number of benefits and perks that cannot be ignored normally. These benefits actually make it a vast industry that is effective for everyone.

Massive turnout
Electronic recycling business is something that brings out the best profit and ensures the sales, it ensures the best of profit on the account of recyclers. As the products recyclers get from the scrap are already in demand and at the market can get easily sold out so they do not have to be worried about the sales and clients as well. The turnout is so good that once can easily get the best growth of the business. It is not necessary that recyclers worked for some specific field clients, in fact, they can expand their clients in other relevant dimensions as well.

Multiple products
The ultimate benefit of the electronic recycling is the ultimate products that are produced by the recyclers for the companies and they can use them as raw material for their finish products. The best thing about the computers and other machines is that nothing can be expired other than the circuits. Every metal and plastic material can be reused easily after specific processing and they can have the best of the products easily. For the recyclers, there is a broader market available on the global scale as they can easily provide the best of the purified and recycled products to the purchasers and can have value money back for their investment in the products. It seems to be a profitable and effective business overall.

Secured environment
The ultimate benefit of the recycling is the secured and safe environment; organic stuff can be easily decomposed in the environment and is totally beneficial for mankind. But, the inorganic material such as the metal, plastic and glass cannot be decomposed itself but can be recycled only. Especially for the computers and other devices, it is important to find a way out that can actually make their best use after their expiry. In this regard, the recycling actually helps to secure the environment and get the best raw material available once again.

Reduce production cost
As we all know that some of the precious metals such as gold are used in computers that seem to be expensive at large and require the safe consumptions. If the computers and other devices are not recycled properly then the manufacturer needs to get the raw material from the fresh resources that will enhance to cost and increase the natural resources consumptions as well. This seems to be a strange situation that can lead to many complications as well. Recycling made the things easy and smooth as the manufacturers can use the already used material once again and make the new parts and products effectively.

CRM acquisition and trial process for small to medium sized business

In this article I wanted to share with you some of my thoughts around the CRM acquisition and trial process for small to medium sized business.

I have worked with literally hundreds of Australian organisations across a wide array of industries over the past years; all whom are considering cloud based CRM solutions. The one thing that they all tend to have in common is that most of the time they are making decisions based on limited information in a procurement process which is usually very short.

The problem with a process like that is that if you make the wrong decision for your organisation it can be time consuming, not to mention costly, to change systems once you’ve committed. Often there can be charges, or other exit barriers that makes switching a painful experience. Hence it makes sense to ‘measure twice and cut once’ so to speak before jumping in.

To that end I offer a couple of general reflections as a common sense approach in Cloud CRM evaluation. There are many other aspects to consider, but these are some of the key areas I find organisations should consider more.

How will this pay for itself – This may sound obvious, but is not considered enough in my view. Any Cloud based CRM system should provide a Return on Investment (ROI). It should add value in some way and typically solve one or more business problems. Try to figure out WHAT the ‘pains’ are, as well as their impact BEFORE you start looking. Most things can be quantified in some way based on time saved; money saved, or by improving efficiency. To get the most value out the Cloud CRM, focus on the biggest pains for your business and when comparing system decide which solution addresses these best.

Stay clear of ‘Shiny hubcaps’ – Shiny hubcaps are features that sounds sexy up front, but will be unused after the second week after deployment, Much like that exercise machine you just ‘had to have’. Let your business needs be the driver of choice in CRM technology, and you’ll get much more out of it. What for one business is a key business need will be a shiny hubcap to another. The key is to be very clear about the difference for your business.

Don’t use a nuke to swat a fly – It would be really nice to have perfect integration with every system you have, but is it overkill compared to the ROI? I commonly talk to organisations about integrations with various systems (accounting packages is probably the main one), but once we talk further we often learn that it actually doesn’t add real value, especially when considering the cost. Improving efficiency for a task that takes 2 minutes per week for a staff member to do manually typically doesn’t make sense. You should quantify benefits against costs and view the trade-off objectively to make that decision in my view.

How much will this cost in 5 years’ time – Subscription models are more the rule than the exception in the cloud, and often a solution that looks affordable up front by offering an entry level plan can provide hidden costs. The ‘vanilla’ plan (or standard flavour if you will) may do the job now, but what if you grow as you hope? Will you outgrow your system and need to take the ‘fandango’ plan, which is 4 times the vanilla plan? Will your new system be good enough at all at that time or will you need to change providers? Getting a reputable system with upfront clearly communicated features is key here. Also consider if there are ‘optional’ extras in your plan. You will be shocked and amazed about the level of ‘upsell’ that goes on in many Cloud CRM systems.

Commit to the Trial – Probably THE biggest problem I see in trials is that organisations start trials with good intentions only to be side tracked after the first day, sometimes less. In essence they spend 30 minutes evaluating a system, which is akin to buying a car by looking at the brochure only. I don’t know many people who would buy a car without taking it for a test drive, so why do that for a CRM system? When you are ready to start a trial, COMMIT to concluding the trial and do your level best to get to a position where you have done your due diligence at the end.