The Journey - Developing Business strategies

At eSavvy, we understand the enterprise and consider CRM (Customer Relationship Management) as a journey rather than a destination. This involves effective business strategies for your organisation and a shift of focus from products and services to your end customer. It means integrating and streamlining your customer service, sales and marketing.

With the right solution and implementation team, the results can yield great benefits to your organisation:

• Increased client loyalty and satisfaction,
• Improved sales & services across all channels,
• Lower operational costs, and
• Efficient client services and responsiveness

Microsoft Sure Step Methodology - Stay on Time, on Budget, on Specs

eSavvy’s chosen methodology for business systems implementations and strategy execution based on the Microsoft Sure Step Methodology. A comprehensive methodology, Sure Step is based on Project Management Institute best practice.  eSavvy principals helped to co-author the Sure Step Methodology for Microsoft and Best Practices developed by eSavvy Principals were adopted by Microsoft Consulting Services World Wide.  We continue to extend and build upon the Sure Step Methodology.  eSavvy are truly leaders in this field.

The Process - Objective consulting advice

eSavvy Consulting Services provides expert and objective consulting advice to commercial, public sector and financial services organisations across Australia and Asia Pacific.

eSavvy Service Lines and Offerings include:

• Strategy, Business Process Re-Engineering and Change Management
• Pre-packaged Offerings designed to help customers answer the following key questions:

 

• What should be my Customer Relationship Business Strategy and how should I relate that to my IT Strategy?
• Does this application meet my business needs?
• How will my business work on the new system?
• What Technical Architecture is required to service my business?
• What would a realistic implementation cost, how long would it take and what would it look like?
• How do I justify the business benefits vs. cost to management?

 


• End to End Solution Implementation based on Microsoft Technologies,
• Project Management,
• Architecture Planning and Design,
• Solution Development,
• Testing, and
• Post Implementation Support.

To find out more call us on 1300 799 723 or email info@esavvy.com.au