Microsoft Dynamics CRM - Power your business productivity
Combine familiar Microsoft® Office applications with powerful CRM software to improve marketing effectiveness, boost sales, and enrich customer service interactions. Microsoft Dynamics® CRM equips business professionals with access to customer information through a familiar Microsoft Outlook® experience which helps ensure rapid user adoption and fast results.
And with Microsoft Dynamics CRM Online, you get the same powerful CRM software delivered as a cloud service from Microsoft, enabling instant-on anywhere access, predictable pay as you go pricing, and a financially backed service level agreement (SLA).
According to a Forrester TEI study, Microsoft Dynamics CRM delivers a three-year, risk-adjusted ROI of 243% over a payback period of 4.1 months. Source: Microsoft® News Centre, 2011
Deliver on the power of productivity with a CRM solution that is:
- Familiar - software that empowers people through natural, productive, and insightful experiences.
- Intelligent - real-time analytics and streamlined business processes that enable informed decisions and operational efficiencies.
- Connected - connections across people, processes, and ecosystems that allow businesses to maximize the value of relationships and systems.
Boost your Sales with Microsoft Dynamics CRM
Spend more time on selling and less time on administrative tasks with Microsoft Dynamics CRM. Take advantage of full lead to cash visibility, lead and opportunity tracking, streamlined approvals, and real-time sales forecasts to drive increased sales output and higher close rates.
Main benefits for Sales with Microsoft Dynamics CRM:
- improve sales planning and management
- automate lead system
- manage opportunities effectively
- simplify workflow process
- gain visibility and improve decision making
Power Your Marketing Productivity with Microsoft Dynamics CRM
Improve your organization’s marketing effectiveness with Microsoft Dynamics CRM. Provide your marketing professionals with flexible segmentation tools, simplified campaign management capabilities, intuitive response tracking, and insightful analytics to improve your marketing effectiveness.
Main benefits for Marketing with Microsoft Dynamics CRM:
- manage data effectively
- streamline campaign planning
- simplify marketing campaigns execution
- improve response management
- streamline lead tracking
- gain key insights for decision making
Power your Service Productivity with Microsoft Dynamics CRM
Provide compelling customer service experiences that build customer loyalty with Microsoft Dynamics CRM. Empower your people with tools that simplify case management, streamline escalations, improve knowledge sharing, and enable more effective account management, all while helping to contain service costs.
Main benefits for Customer Service with Microsoft Dynamics CRM
- manage accounts with insight and collaboration
- enhance customer service with insightful, actionable intelligence
- respond to cases quickly and precisely
- simplify contract management
- get the right information at the right time
- streamline scheduling with all resources required to perform a service
- establish processes that facilitate a connected organization that is collaborative and integrated
Extended Dynamics CRM: Optimize all Relationships
Use the inherent flexibility and extensibility of Microsoft Dynamics CRM to maximize the value of all relationships. Quickly create custom business applications and industry solutions without compromising on capabilities, budget, or delivery time right from within Microsoft Dynamics CRM.
Main benefits of extended Microsoft Dynamics CRM
- rapid customizations, dynamic services and prebuilt funkcionality with xRM framework
- third party plug-ins and applications
- configurable rules, processes and workflows
- superior scalability and performance