Power your service productivity with Microsoft Dynamics CRM
As a Customer Service Professional I would like to:
- Provide world-class customer experience
- Use Microsoft Dynamics CRM solution with the familiar Microsoft Outlook interface and embedded Microsoft Office features to minimize administrative tasks and maximize focus on servicing customers.
- Drive service efficiency
- Power workflow capabilities and guided service processes in Dynamics CRM, you can expedite approvals, streamline escalations, and improve the efficiency of the overall service process
- Engage our customers with Precision
- With 360-degree customer view, holistic case management capabilities, insightful analytics, and multi-channel communications support, you can engage with customers with precision and consistency
Take advantage of a wealth of features like case management, workflows, dashboards, and knowledge management right within the Microsoft® Outlook® client.
Most beneficial tools of Microsoft Dynamics CRM Customer Service:
Service Response:
- Enable faster, more effective responses with built-in mail-merge, email templates, and one-click conversion of email messages to cases
Service Scheduling:
- Manage field service appointments, facilities, and resources with the powerful unified service scheduling feature
Insightful Service Analytics:
- Deepen insight with out-of-the box or configurable dashboards, drill-down analysis, and inline data visualization capabilities
Service Queue Management:
- Build queues against any entity, user, or team and streamline work state management for improved efficiency.
Service Goal Management:
- Instantly track service goals, such as first call resolution, average call time, and more with comprehensive goal management capabilities.
Service Team Management:
- Facilitate internal collaboration and coordinated problem resolution with team management capabilities and real-time communication tools.
Web Self-Service:
- Empower customers to find answers, create their own cases, and schedule service appointments through the web 24 hours a day, 7 days a week
Demo: Microsoft Dynamics CRM – Optimize Customer Experience
Customer Service in Microsoft Dynamics CRM
Other Microsoft Dynamics CRM Solutions:
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info@esavvy.com.au 
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