Stakeholder Management for Microsoft Dynamics CRM developed by eSavvy is a set of modules and pre-configured features within Dynamics CRM which allows government and private sector organizations to proactively manage communications to Stakeholders both inside and outside the organization. In this way a Public Sector organization can ensure they are meeting their constituents, clients and citizens needs proactively with a Total Stakeholder View which leads to improved Stakeholder Satisfaction.

The key features and capabilities of the solution include:

• Tracking of all Stakeholder Communications providing a total Stakeholder view;
• Document Linking and Note Management;
• Automated updating of contact information;
• Automation of outbound communication to Stakeholders;
• Mapping of complex Stakeholder relationships;
• A flexible security model that addresses that ensures the requisite sensitivity of certain communications;
• Overall transparency of communications across the organization;
• Tracking of commitments to external agencies; and
• More accurate and targeted communications and engagements with Stakeholders.

 The immediate key benefits:

• A Total Stakeholder View;
• A consistent message to external parties;
• Proactive identification and resolution of Stakeholder issues; and
• Improved Stakeholder Satisfaction.

Stakeholder Management extends out the functionality of Microsoft Dynamics CRM providing a tool for Public Sector Organizations to bring compartmentalised divisions and business units together with one voice and consistent messaging to the organizations Stakeholders. The solution provides a flexible security model which allows users to select what is sensitive information and what can publicly shared to all users. It provides for automatic updating of contact information from government web sites and demonstrates graphically the complex relationships that exist within government agencies.

Whether it's seeking input from state and federal elected representative, managing the interactions with other public sector agencies, managing interactions within your own agency or seeking input from the public at large, Stakeholder Management is becoming an important aspect of day to day communications management for Federal Governments, Regional Governments and large Private Sector organizations.

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